No-Return Policy for Large-Format Printers and Accessories

Thank you for choosing our professional large-format printing products. Before purchasing a large-format printer, 3D printer, or related accessories, please read the following no-return policy carefully. This policy is designed to ensure all customers receive a new, unopened product and to guarantee the best performance and safety of our equipment.

Why We Have a No-Return Policy

Due to their nature as high-value, technologically complex products, large-format printers and their core components (such as print heads, ink cartridges, roll paper, and professional software) have strict requirements for shipping and installation environments. The value, function, and hygienic integrity of these products are severely compromised once they are opened or used, which makes them unsuitable for resale. For this reason, we enforce a strict no-return policy on these items.

Non-Returnable Product Categories

To ensure product quality, all the following items are final sale once purchased and cannot be returned:

  • Large-Format Printing Equipment: All models of large-format printers, 3D printers, UV printers, and photo printers.
  • Printing Consumables: All types of ink cartridges, inks, toners, ribbons, and print heads.
  • Professional Accessories: All accessories, such as mainboards, motors, data cables, nozzles, sensors, and drivers.
  • Media Consumables: All opened print paper, roll paper, photo cloth, photographic paper, and light box cloth.
  • Software and Services: All professional software, drivers, upgrade services, and technical support services that accompany the printers.
  • Custom or Special-Order Products: Equipment and accessories that are custom-made or specially ordered from the manufacturer based on your unique specifications.

Exceptions and After-Sales Service Process

虽然这些产品不可退货，但我们致力于为您提供全面的售后服务。The following accessories: boards, motors, power supplies, etc., can be replaced free of charge within 12 months. The old accessories need to be returned. If you need to send the accessories in advance, a deposit is required.

如果您的设备在保修期内出现非因误用造成的质量问题或制造缺陷，请按照以下流程获取支持：

  1. Contact Customer Service: Please contact our customer service team immediately with your order number, product serial number, and a detailed description of the issue.
  2. Technical Diagnosis: Our technical support staff will perform an initial diagnosis of your problem via phone or remote assistance.
  3. On-site or Factory Repair: If the issue cannot be resolved remotely, we will guide you on how to ship the equipment back to our repair center for service or arrange for a professional engineer to provide on-site service. Please note that you are responsible for the round-trip shipping costs and any additional fees for on-site service.

Important: Warranty Notes

  • No Unauthorized Disassembly: Do not disassemble or repair the equipment yourself without our authorization. Any damage caused by unauthorized disassembly or improper operation will void your warranty.
  • 购买前咨询：在下订单之前，请咨询我们的销售顾问，以充分了解产品的性能、尺寸、安装要求和兼容性。
  • 安装环境：请确保您的安装位置满足设备对温度、湿度、电源和其他环境因素的要求。

完成订单即表示您已阅读、理解并同意本大幅面打印机及配件不退货政策。我们致力于为您提供高品质的产品和专业的服务。如有任何疑问，请随时联系我们。