Shipping Policy
Thank you for shopping with us! We are committed to providing you with a smooth and efficient shopping experience. This policy is designed to give you detailed information about order processing, shipping times, costs, and potential customs and duties issues.
Order Processing Time
- Processing Time: All orders are typically processed and shipped within 1-3 business days.
- Non-Business Days: Please note that we do not process or ship orders on weekends or public holidays.
- High-Demand Periods: During high-demand periods, such as sales events or holidays, order processing times may be extended. We will do our best to inform you of any delays through website announcements or email.
Shipping Time and Costs
Shipping times will vary based on the shipping method you choose and your delivery address. We will provide estimated delivery times and corresponding costs.
Shipping costs are calculated based on the weight, dimensions, and destination of the package.
International Shipping, Customs, and Duties
- Customs Inspection: All international orders may be subject to inspection by the customs authorities of the destination country. This may lead to an extension of the shipping time.
- Customs and Import Taxes: Buyers are responsible for any customs duties, import taxes, and related customs fees levied by the destination country. These costs are not included in your order total, and we are unable to estimate their exact amount. We recommend that you contact your local customs office for more information.
- Customs Clearance Documents: To ensure smooth customs clearance, please make sure your shipping address and contact information are accurate.
Tracking Your Order
After your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can enter this tracking number on the corresponding third-party platform to check the status of your package.
Incorrect Shipping Address
Please double-check your shipping address before placing your order. We are not responsible for packages that cannot be delivered due to an incorrect shipping address. If you notice an error in your address, please contact us immediately. Once a package has been shipped, we are generally unable to change the address.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer service team immediately. Please provide your order number and a detailed description of the issue. We will verify the issue with the shipping carrier and work to provide a solution as soon as possible.